Our Promise
Every Mayka piece is crafted with care. If something isn't quite right, we're here to make it right — quickly and without fuss.
Exchanges, Returns & Refunds
Your satisfaction matters to us. Here is everything you need to know about exchanges, returns and refunds.
Return & Exchange Window
You may request a return or exchange within 7 days of receiving your order, provided the item is unworn, unwashed and in its original condition with all tags and packaging intact.
How to Start a Return
Contact our team via the Contact page with your order number and the reason for your return. We'll guide you through the next steps and share the return address.
Refunds
Once your returned item is received and inspected, we'll process your refund to the original payment method (or as store credit, if you prefer). Please allow a few business days for it to reflect.
Exchanges
Want a different size or colour? Let us know and, subject to availability, we'll arrange an exchange for you.
Non-Returnable Items
Bespoke and made-to-measure pieces, along with certain intimate items, are non-returnable unless they arrive faulty or damaged.
Faulty or Wrong Items
If your order arrives faulty, damaged or incorrect, please contact us right away — we'll arrange a replacement or full refund at no cost to you.